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Performance Analytics

Would you like to deliver improved services and need the information to know where to start?

Want to see at a glance how you are doing against industry benchmarks?

Does it take an unacceptably long time to get management reports from your system?

ServiceNow Performance Analytics is an easy-to-use, cloud-based IT and business intelligence (BI) application designed for reporting and analysing performance in ServiceNow. It leverages access to the world’s largest library of key performance indicators (KPIs) and comes with pre-defined KPIs for all major IT processes. Performance Analytics delivers mobile-enabled analytics that provide powerful insight into how to improve performance in intuitive, graphical dashboards.

Drive Performance Improvement

Pinpoint areas for performance improvement using key indicators, mobile-enabled scorecards, time charts, analytics, drill-downs and dashboards.

Establish a Single Version of Truth

Share clear, up-to-date visualisations of IT and business performance across teams and organisations, establishing a single version of truth as the basis for objectively discussing service delivery and driving behavioural change.

Realise Fast Time-to-Value

Implement business intelligence within ServiceNow in weeks instead of months and make better use of the time and money that currently go into labour-intensive manual reporting.


Download the ServiceNow Performance Analytics data sheet >