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State of ITSM industry 2017: White Paper

The latest 2017 market research into the current state of the UK ITSM industry is now available.

With this free White Paper find out:

  • What are the top challenges ITSM professionals expect to face in the next 12 months?
  • What are the current and future ITSM priorities?
  • What benefits are companies expecting their ITSM project to be deliver?
  • Is ServiceNow still the UK market leader for ITSM systems?
  • Which challengers are starting to make inroads into the UK market?
  • What are the top goals and outcomes for digital transformation projects?
  • What other areas of the business are benefiting from greater automation?

The ITSM research took in the opinions of over 300 ITSM professionals at this year’s Service Desk and IT Support show.  The white paper is co-authored by respected industry analyst Stephen Mann and TeamUltra Managing Director, Mike Beale.

To receive your free copy of the 2017 State of the ITSM Industry White Paper enter your details in the form to the right of this page and we will send you a copy.