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Union Street

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In order to future proof its support and service delivery capabilities, Union Street has invested in a new IT Service Management (ITSM) system. It has worked with TeamUltra to implement ServiceNow in less than 8 weeks using the rapid implementation service, TeamStart. Alongside a rapid ROI, Union Street now benefits from greater process automation, improved operational efficiencies and enhanced visibility over service performance.

Benefits achieved:

  • Go live in 8 weeks for rapid ROI
  • Improved engineer productivity
  • Delivery of faster, more agile support service

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Union Street Case Study

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The benefits include automated processes, powerful reporting and increased operational efficiency, visibility and control. We are seeing a rapid ROI thanks to the speed of implementation.

Rob Bristow, Operations Director, Union Street