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Sky has been supported by ServiceNow technology and implementation partner TeamUltra in the deployment of a cloud based Enterprise Service Management platform. It now benefits from an agile and flexible process orchestration and automation capability. TeamUltra supported the broadcaster through every stage of initial deployment of the Incident, Problem, Change, Service Request and CMDB applications within ServiceNow.

Benefits achieved:

  • Leveraged investment in ServiceNow and improved user experience
  • Automated manual processes, with full request workflow, provisioning and authorisation
  • Accelerated the time to market for ServiceNow functionality

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Sky Case Study

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