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Royal Mail Group


As part of its £500m IT transformation, Royal Mail has worked with TeamUltra to deploy ServiceNow to manage its multi-sourced IT function using the service integration and management (SIAM) and information technology infrastructure library (ITIL) version 3.0 frameworks.

ServiceNow, the cloud-based service desk tool has now been updated to the latest release and is being used to manage 27,000 desktops, several thousand Windows phones and 100,000 Windows-based personal digital assistants (PDAs).

 Benefits achieved:

  • Royal Mail is at the centre of IT service delivery
  • Delivering enhanced supplier performance
  • Greater visibility of SLA performance

Download the full Case Study

Royal Mail Case Study

Download here

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Dennis Rocks, Portfolio Director for Service Delivery, Royal Mail