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Within ICAP technology, they have chosen to utilise the ITIL methodology aligned ServiceNow tool as the strategic platform for managing the ITSM capability and supporting critical services. The tool has been implemented to support the teams in managing their daily issues, releases and changes, and to understand, capture and report on the technology environment, all aligned to business services.

To help with on-going development, maintenance and optimisation of ServiceNow, ICAP have partnered with TeamUltra utilising their TeamAssist agreement. It has benefitted from TeamUltra’s certified expertise in ServiceNow and access to the service desk.

Benefits achieved:

  • Increased efficiency through identification of task automation opportunities.
  • Gained cost monitoring and control, and better metrics by which ICAP can run its business.
  • Delivered an improved user experience and increased operational efficiency

Download the full Case Study

ICAP Case Study

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ServiceNow requires the support from a certified partner and in TeamUltra we have a strong collaboration. Working together has been a very positive experience and I would have no hesitation in recommending TeamUltra to other companies that need to maintain and optimise ServiceNow.

Adrian Flude, Head of Global IT Service Management at ICAP Management Services