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CYBG Banking on digital transformation

TeamUltra has supported the bank’s digital transformation journey on the Now Platform.  It has made significant time, cost and business agility improvements and estimates significant ROI will be achieved.  The Bank is providing employees with a better user experience and can manage change more efficiently which supports CYBG’s ability to react fast and move at speed.  CYBG is on target to automate 2,000 password resets each month.  By reducing the time required, the bank will save 1,000 hours per month.

Benefits achieved:

  • Supported digital transformation journey with significant estimated ROI
  • Major time and cost savings, including 12000 hours per year saved on password resets and 5000 hours per year saved on reporting
  • Strategic platform to drive continual service improvement and best practice ITSM management

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CYBG Case Study

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The Now Platform had all the capabilities that we were looking for and represented best in class ITSM.  It is a flexible, modular platform that gives us the ability to easily change any of the workflows supporting the business.  It offered us a rapid deployment path which ultimately means a lower overall cost.  As a cloud based and evergreen platform, the Now Platform helps us deliver a future-proof digital workplace that gives users an Amazon-like experience for accessing IT services.

Scott McGarvey, Head of ITSM at CYBG