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Taking work to the next level at Knowledge19

The flights and hotel are booked.  The passport has been renewed and I’m starting to get excited about heading out to Las Vegas for the annual Knowledge event run by ServiceNow with the theme of ‘Taking work to the next level’.

This is my 4th Knowledge event.  It’s always good to be back in Vegas but this year in particular, there are a number of different reasons why I’m getting super excited.

Local US presence

We’ve long been the ‘go to’ partner in Europe for delivering successful ServiceNow outcomes and I’m really excited that Computacenter US will be taking a stand at Knowledge for the first time.  I’ll be spending time on the stand in the Expo area with my sales colleagues and a number of our ServiceNow experts.

Come and say hello!  You’ll hear more about how we are the first point of call for US and European customers, for every stage of support for their ServiceNow and transformation journey.

Customer meetings

We’ll be meeting customers old and new to talk through the many use cases where we have replaced old, fragmented processes with the Now Platform and delivered smarter and simpler ways of working – in short, helping customers truly take work to the next level (did you see what I did there?!).

We’ll be hosting more than 10 high profile customers across the four days.  We work in tandem with our customers and they genuinely see us as an extension of their team, so it made sense to collaborate directly with them on attending Knowledge.

It’s not all fancy dinners and late nights on an expense account though.  We’ll be discussing strategic roadmaps, practical applications and identifying areas of business improvement.  Customers are all at a different level of maturity with ServiceNow.

We’re well versed in helping customers that are just starting out on their journey, as well as supporting customers with leveraging an existing Now Platform implementation for continued service improvement and greater ROI.

Genius idea!

We’ve been asked by ServiceNow to provide a Genius to support one of their ServiceNow Genius Sessions.  Fortunately, we have one in Simon Westwood, our Senior Solution Architect.  TeamUltra’s Sales Director, Paul Richards has written about Simon before as he is one of first batch of architects to be working on the elite Master Architect Program.

Simon will be available to answer questions in the Genius lounge on Tuesday morning. Simply sign up to a Genius session and you can spend 30 minutes discussing features, intended uses, best practices, or deep-dive technical questions related to your specific implementation.  If you can’t make that time, get in touch via my email below and we’ll arrange a separate time for you to talk to our resident Now Platform genius.

Advanced Service Portal

Another of our ServiceNow experts, Dan Gibbard has been invited by ServiceNow to deliver an Advanced Service Portal training course.  Its handy as Dan literally wrote the book on training companies on how to deploy the Service Portal during his time working for ServiceNow.

The two‑day interactive course will take attendees on a ServiceNow Service Portal and widget development deep‑dive. You can learn more about the session and register here.

Learning something new

The amazing thing about the Now Platform is how much it develops year on year.  Part of my remit is to ensure that TeamUltra as a business stays up to date on, and uses our full platform expertise, to enhance customer engagements.  I run the Expert Circles program at TeamUltra which ensures that our platform expertise remains fully up to date and aligned with the Now Platform.

I’ll have a number of our brightest consultants and architects with me to understand the latest Now Platform developments.  We’ll then bring that knowledge back in-house so we can leverage the newest applications for our customer projects.

I’m also personally excited to work with my colleagues at Computacenter US to understand more about the US market, and to understand how we as a company, can leverage our Now Platform expertise and reputation for customer satisfaction on US, international and global projects.

If you’re planning to be out in Vegas and would like to meet up with me, Paul Richards, Simon, Dan or any other member of our team, just drop me a line at blair.crawford@teamultra.net, we’d love to hear from you.

Blair Crawford, Head of Solution Consulting