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CYBG go live on Service Portal

Congratulations to Clydesdale and Yorkshire Bank Group which has gone live today on one of the largest Service Portal projects on ServiceNow in 2018.

Scott Mcgarvey, Head of ITSM at CYBG said:

“Delighted to be live with our Service Portal at CYBG PLC. We launched this morning offering our users access to self-service ticket logging and tracking, knowledge management, service status updates, automated password reset and access to a modern service catalogue allowing them to order hardware and software. This all supports our strategic objective of offering a digital employee experience by allowing users to onboard, mobilise and resolve issues much faster. This launch was one of the biggest portal launches in the UK this year for ServiceNow which is testament to our amazing team internally whose passion and dedication enabled us to deliver within a year. Thanks to our partners at ServiceNow and TeamUltra – ServiceNow Gold Services and Sales Partner for supporting us through the Modernise part of our Journey and looking forward to Transform next year!”

Pictured at the go-live are Scott McGarvey, Head of ITSM at CYBG and Paul Richards, Director of Sales at TeamUltra.