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CYBG Case Study at SITS 2018

Service Transformation in Action at Clydesdale and Yorkshire Bank Group

June 5th, 11.00 – 11.45, Theatre Room 3

To support its rapid expansion, Clydesdale and Yorkshire Banking Group has overhauled its ITSM tooling and processes to become more flexible, agile and scalable. This session explains how the CYBG is now driving continuous service improvement through automation, using analytics to enhance decision making, and providing users with a central place to ‘get things done’.

Come and hear Scott McGarvey, Head of ITSM at CYBG talk about:

  • Using agile and lean processes to support growth and digital transformation
  • How to manage change whilst driving continuous service improvements and productivity gains
  • How digital transformation can positively impact your organisation