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TeamUltra renews ServiceNow Retained Services Partner agreement

I am pleased to confirm that TeamUltra has been selected by ServiceNow as a retained partner for the IT Service Management (ITSM), IT Operations Management (ITOM) and Customer Service Management (CSM) practices in EMEA. We will work on some of the largest and most challenging ServiceNow implementations alongside other partners in the retained program.

The ServiceNow Retained Services Partner Program, now into its third year, has been expanded to cover the EMEA region.  Following a detailed evaluation of the partners in the ServiceNow community, TeamUltra was named a founding member of the program in 2015 and has continued to provide expert ServiceNow resources to high profile, international and global projects.  The program is comprised of strategic ServiceNow channel partners that maintain the highest levels of accreditation and customer satisfaction.

TeamUltra has had a productive two years as part of the ServiceNow Retained Services Partner Program.  This renewal recognises the valuable contribution that we make to the ServiceNow community.   We have an enviable track record in providing the highest standards of service and customer satisfaction in our ServiceNow implementations.  We were the first partner to deliver newer applications such as IT Operations Management and Customer Service Management for our customers in sectors such as Retail, Finance, Pharmaceuticals, Manufacturing and the Public Sector.

Daniel Osterbergh, Area Vice President Channel and Alliances EMEA, ServiceNow:
“With consistently high CSAT scores and proven expertise in ITSM, ITOM and CSM, TeamUltra is a highly valued partner for ServiceNow and part of the Retained Partner Program since its inception.  We review the partners that make up the program each year and following a detailed evaluation and interview panel we were pleased to renew the Services Retained Partner Program agreement. TeamUltra are committed to the ServiceNow Adaptive Implementation Framework and this gives customers the assurance that the consultants assigned to each engagement are knowledgeable and skilled in helping to maximise value and minimise risk while implementing ServiceNow.”

TeamUltra is now in its second decade as a ServiceNow partner and recently became a Computacenter company.  As the UK’s oldest ServiceNow partner and the second oldest in Europe, the company has an enviable history of delivering ServiceNow solutions to customers.  This is reflected in TeamUltra’s Customer Satisfaction score which are continually amongst the highest for ServiceNow partners globally.

This agreement marks a continuation of the close working relationship we have with ServiceNow.  Our accredited ServiceNow consultants are experienced in working with customers looking to implement new service management solutions and innovative applications.  We will leverage our expertise to help more companies to modernise ITSM, eliminate service outages, resolve security threats fast and resolve customer issues at lightspeed.”