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Istanbul Release: HR Service Management

If you are interested in finding out more about how IT can step up to better support HR Service Delivery then the new functionality in Istanbul for HR Service Management will be of interest.

HR functions have now moved to a fully scoped application in Istanbul, giving HR stakeholders the security that any HR data can only be seen by authorised users.

Delegated HR admin functionality ensures that only HR admins can configure functionality applicable to HR processes, with IT admins not being granted access to this capability.

Annette Mercer, Lead Consultant at TeamUltra understands the complexity involved in securing data. One customer that TeamUltra recently worked with was undergoing a major reorganisation and wanted to make the HR function a truly global one. This required deploying the complex security rules before a global roll out could commence:

“Making HR Service Management a scoped application removes the need for complex security rules to ring fence HR data from other applications and this offers many advantages for ServiceNow customers.”