TeamUltra launches new Enterprise Service Management (ESM) webinar series
Six informative webinars covering the complete Enterprise Service Management journey.
Berkshire, ENGLAND, 10th February, 2015: TeamUltra (www.teamultra.net) today announced it has launched a new six part webinar series looking at the complete enterprise service management (ESM) journey. The webinars will cover the lifecycle from identifying the need for a new approach to service management through to evaluating, selecting and implementing a new platform. The webinars will make extensive use of real-world case studies that illustrate service management best practice in key areas including SIAM and governance.
Many organisations are still struggling with legacy systems that hinder operational effectiveness which impact on service delivery levels to end-users and customers. However, the technology available to support IT organisations has massively improved in the last five years, including major advances in the use of cloud solutions. There is little qualitative information that shows how to successfully make the ESM journey. This set of webinars aims to address this industry shortfall.
Mike Beale, Managing Director of TeamUltra said,
ESM is a fast growing sector with more and more companies looking to achieve competitive advantage by improving management and control over how services are delivered to customers and end-users. It requires a new way of thinking, one that embraces the latest proven tools, strategies and technologies. However the path from the initial recognition for the need for change, to implementing Service Management across the Enterprise is paved with misconceptions and pitfalls, and many projects fail to deliver the promised business benefits. This series of webinars will arm executives with the information to make a smoother ESM transformation journey.
The webinars will be presented by Brian Broadhurst, Chief Architect at TeamUltra and Steve Morgan of Syniad IT, both highly respected, service management and SIAM specialists with many years of experience in delivering leading-edge service management projects, Steve & Brian will provide step by step advice and guidance on how to successfully leverage the benefits from the latest service management concepts and technologies.
The 30 minute webinars will cover:
• Strategic intent for enterprise service management
• How to start planning a project
• Technology solutions and how they can help
• Best practice service management implementation guide
• Continual service innovation
• Achieving exceptional service management benefits
Steve Morgan added,
These webinars will form a useful resource for CIOs and Service Managers wishing to obtain practical advice on the implementation of an Enterprise Service Management capability. The webinars will focus in on the key elements required to successfully deliver an ESM solution, encompassing people, processes and technology.
TeamUltra is the UK’s leading ServiceNow Partner and a specialist in Service Delivery Automation. Our partnerships with leading product suppliers, such as Bomgar and Mobile Reach allow us to extend the reach of ServiceNow and provide integrated solutions that accelerate the resolution of incidents, reduce your costs and improve customer experience. See www.teamultra.net for more information.
About Syniad IT
About Syniad IT Solutions
Syniad IT is specialist ITSM and SIAM consulting organisation, led by Steve Morgan. Syniad’s mission is to always create highly efficient, cost effective, long term, business-aligned solutions that facilitate our clients’ required changes in culture, processes and tools, through independent and practical advice based on the knowledge we have gained from years of real life experience in successful IT transformations.
Adam Osman, firstname.lastname@example.org
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