TeamUltra Enquire now

+44 (0)1628 638001

TeamUltra Remote Support

With Bomgar

Overview

TeamUltra has teamed up with Bomgar, the leading remote support solution, to offer ServiceNow users remote access to any device, running any platform, located anywhere in the world.

This lowers cost per call, eliminates travel overheads and speeds customer resolution.

Key Functionality

Full integration
Advanced integration with ServiceNow

Instant Support
Any platform. Windows, Mac, Linux, iOS, Android, Windows Mobile and BlackBerry.

Security
Data and system access guarded behind your own firewall

Full audit trail
Session logging and video recording

Benefits

  • Free integration with ServiceNow
  • Automatic update of ServiceNow tickets and change requests
  • Speeds resolution times
  • Cuts support costs
  • Improved productivity of support technicians
  • Comprehensive reporting to support Continual Service Improvement
  • Improved Service Levels and Customer Satisfaction
  • Any platform, any device, anywhere
  • Fully secure and compliant