TeamUltra Enquire now

+44 (0)1628 638001

Customer Service Management

Challenges

Do you struggle with a continual rise in Customer Service case volumes?

Are your legacy customer service tools no longer able to support you in providing the level of service you’d like to deliver to your customers?

Does the expectation of real time responses in a digitally connected world feel unachievable?

Solution

TeamUltra can help you with a ServiceNow Customer Service Management portal to alleviate the strain of growing call volumes with resolutions reached via this channel. Service Management will allow customer services to be connected to other parts of the business such as engineering and operations so that you can not only respond to your customer, you can also identify and quickly resolve any product or service issues that are occurring.

Benefits

  • Fix the cause of a problem before the customer notices with structured service management processes
  • Manage complex customer relationships with ease
  • Self-service via a portal will drive down call volumes
  • Better service delivery and satisfaction leading to increased customer loyalty and continual service development

View the Customer Service Management from ServiceNow Video:

 

For more information on ServiceNow and Customer Services Service Management contact TeamUltra today!