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Managed Services

Managing and maintaining ServiceNow requires a commitment of time, effort and resource. Organisations that want to enjoy the benefits of ServiceNow are increasingly outsourcing some or all of their ServiceNow requirements. Customised managed services for ServiceNow enable customers to increase the value gained from an investment in ServiceNow whilst retaining full management control of Service Delivery and overall strategy.  

Designed for ServiceNow and tailored for you

TeamUltra provides a full range of Managed Services specifically designed for the ServiceNow platform.  We tailor our service to suit any size and type of business and effectively complement your Service Delivery capability. We can provide Managed Services that meet any requirement and budget: from simple call logging and resolution, through to full management of ServiceNow issues and interfaces.  By outsourcing management of ServiceNow to TeamUltra you will have complete confidence that it is being operated and maintained by a dedicated team of qualified and experienced ServiceNow professionals.

Benefits of TeamUltra’s Managed Services

TeamUltra’s Managed Services provide the benefits of an in-house team, whilst enjoying the cost advantage and reassurance of using an outsourced service underpinned by accredited ServiceNow professionals:

1) Total Solution

The Managed Services cover every aspect of administering, supporting and managing ServiceNow. It is delivered by accredited and experienced ServiceNow Consultants.

Benefits:

  • Free staff to focus on other key business activities
  • Keep ServiceNow operating at peak efficiency
  • Single point of contact for all calls

2) Commercial Model

We offer a simple business model that is easy to monitor and gives you full control of the budget. It contains flexibility to include enhancements and larger developments.

Benefits:

  • Agreed spend that is monitored and managed
  • Regular quarterly payments to smooth cash flow

3) Flexible Solution

Every aspect of our Managed Services is tailored to meet your unique requirements. This gives you a personal service and full management control.

Benefits:

  • Tailored service according to your requirements, resource and budget
  • Support hours to fit your business model
  • Additional resource available as and when needed

4) Management Control

The Managed Services enable customers to maintain control of their ServiceNow platform without worrying about day-to-day issues. You are allocated a named Service Manager.

Benefits:

  • Agreed SLAs and regular Service Reviews ensure performance levels are met
  • Trend Analysis highlights areas for improvement
  • Dashboards monitor day-to-day activities alerting you to any issues

5) Continuous Service Improvement

A key aim of our Managed Services is to ensure we deliver continuous service improvements. We do this by establishing the baseline of current Service Delivery and use that as the benchmark to improve the customer experience and improve service levels.

Benefits:

  • Improved end-user experience
  • Exploit full power of ServiceNow to achieve increased
  • Service Delivery efficiency and effectiveness

We have gained significant efficiencies as a result of using TeamUltra’s Managed Services. It offers us the best of both worlds – management of our ServiceNow platform with minimal effort. The success of this outsourcing agreement is firmly based in the quality of the resources from TeamUltra that deliver the service.
-Large UK Retailer

Download more information on TeamUltra’s Managed Services:

Managed Services Information