Service Management Consultancy

TeamUltra has a range of Service Management Consultancy packages designed to provide rapid cost-effective solutions with stated objectives and deliverables including:

Assessment Services - understanding where you are today, where you want to be tomorrow and how to get there. Our Assessment Service is a structured and objective approach that analyses the key factors in the delivery of IT services to the business and the overall relationship with the business.

As a starter, we offer our Just1Day service. Just1Day cuts through the ‘waffle’ to get to the real issues of how well you are doing, where you can make improvements, the priorities and the necessary actions. Just1Day is a structured one day workshop that is facilitated by experienced Service Management Consultants, brings clarity to your Service Management and delivers an Action Plan for Service Improvement. [more...]

Process Model - speeds up the development and definition of Service Management processes by reducing implementation timescales and project costs. Based on ITIL 'best practice' processes, TeamPro provides a customisable framework onto which organisations can map and build their own process models. Flowcharts and text are combined to illustrate processes and provide a reference that can be easily accessed, maintained and understood. TeamPro is a web-based tool that enables information to be shared across the entire organisation. It provides a useful induction aid for staff and an invaluable ongoing reference and training tool.

Tool Evaluator - TeamEval has been developed to help organisations rapidly and objectively evaluate Service Management packages and determine the best solution for them. The tool provides a comprehensive set of key questions with associated weighting factors that are easily 'tuned' to the organisation's individual requirements. TeamEval can easily be expanded to include additional dimensions that are also relevant to your organisation thereby enabling you to define the specific criteria you are looking for.