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University of Warwick

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The University of Warwick is one of the UK’s leading universities. It uses ServiceNow to deliver an efficient IT service to staff, students and researchers. Warwick has turned to experts from TeamUltra to improve the automation, management and control of key IT processes, whilst optimising its use of ServiceNow. The University will also benefit from its IT department underpinning its adoption of ITIL best practices with a world-leading IT Service Management platform.

Benefits achieved:

• Maintain and optimise use of ServiceNow
• Introduce best practice standards for current and future ServiceNow projects
• Raise standards for end-users and improve management and control of IT

I would recommend TeamUltra to companies that need professional and reliable ServiceNow expertise. The help and advice from their consultants has been invaluable in helping Warwick to improve how we automate, manage and control IT processes.
Shane Parsons, Service Owner for Service Management for IT at University of Warwick

 


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Warwick University Case Study

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