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Trace Isys

Trace Isys has benefited from a lightning quick deployment of four core ServiceNow applications:

  • Call Management
  • Incident Management
  • Request Management
  • CMDB

The company went live with an accelerated ServiceNow implementation in just six weeks following a TeamStart project with TeamUltra.   Benefits include increased productivity on the service desk, reduced call and incident resolution times and significantly enhanced reporting and SLA management capabilities.

Benefits achieved:

  • Go-live on four core applications in just 6 weeks
  • Better manage Incidents and Requests and improve resolution timescales
  • Hugely reduced time required to compile mandatory monthly Service Review reports

We wanted to configure and implement ServiceNow according to best practice standards for our industry and TeamUltra were instrumental in us hitting this goal.  TeamStart was a very efficient way of going live on the core ServiceNow applications that are of most importance for our business – David Hall, Associate Director at Trace Isys

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Trace Isys Case Study

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