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Spirit Pub Company

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Spirit Pub Company is one of the UK’s leading hospitality companies. It wanted to leverage their investment in ServiceNow to further support business operations. TeamUltra has developed Custom Apps for Guest Complaints, Pub Queries and Employee Relations. ServiceNow is now perceived to be delivering real value as a strategic tool. Spirit has introduced greater structure around process automation and control, and benefited from vastly improved reporting capabilities, enabling the company to make better operational decisions and improve service delivery.

Benefits achieved:

  • Improve service delivery to end customers and the Spirit brands
  • Raise the perception of the value that ServiceNow delivers
  • Use Custom Apps to extend the scope and reach of ServiceNow

Having worked on three Custom Apps with TeamUltra, they have completely vindicated our decision to select them as our ServiceNow partner. With their guidance, we have innovated how we use ServiceNow and radically changed the perception of its value to our business.
Simon Clarke, Service Delivery Manager for IT, at Spirit Pub Company

 


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Spirit Pub Company Case Study

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