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Royal Mail Group

royal-mail-case-study

As part of its £500m IT transformation, Royal Mail has worked with TeamUltra to deploy ServiceNow to manage its multi-sourced IT function using the service integration and management (SIAM) and information technology infrastructure library (ITIL) version 3.0 frameworks.

ServiceNow, the cloud-based service desk tool has now been updated to the latest release and is being used to manage 27,000 desktops, several thousand Windows phones and 100,000 Windows-based personal digital assistants (PDAs).

 Benefits achieved:

  • Royal Mail is at the centre of IT service delivery
  • Delivering enhanced supplier performance
  • Greater visibility of SLA performance

Download the full Case Study

Royal Mail Case Study

Download here

We use ServiceNow both internally and with external IT suppliers who all conform to
ITIL 3.

Dennis Rocks, Portfolio Director for Service Delivery, Royal Mail