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Playback: Delivering a frictionless customer service experience

Achieving the benefits of modern customer service management requires a dedicated focus on the customer. It is estimated that 80% of organisations believe they deliver a superior customer experience but only 8% of customers agree. Therefore, there is enormous potential for companies to deliver a frictionless customer service experience.

Watch the Webinar On Demand

Matt Dando, ServiceNow & Blair Crawford, TeamUltra – present how to deliver a frictionless customer service experience

While the speed at which service is delivered has improved, organisations have not really invested in processes and systems that can effectively resolve the root cause of problems.

Join ServiceNow and TeamUltra, as we outline how you can move beyond CRM and focus on new service strategies that help remedy the underlying causes of customer dissatisfaction

Watch this webinar and learn how:

  • Good service can deliver increased revenue rather than just cost reductions
  • To pinpoint the best opportunities for improving customer service
  • Moving beyond operational demands can deliver strategies that drive     business growth through improved service delivery
  • Why service revolution not evolution is needed